2.1 Return or Exchange Due To Change Of Mind
Intrepid Spirit will happily accept returns or exchanges due to change of mind as long as a request is received by us within 30 days of receipt of items and items are returned to us in its original packaging, unused, and in a resalable condition. Items that have been worn outside do not qualify. Items must be in like-new and unused condition. An item with dirt or wear and tear will be returned to the customer with no action taken. Customer must include all product packaging, a copy of their Official Receipt (OR), Facebook or Instagram chat details, their full name, or at minimum something to identify them as the purchaser.
Return shipping will be Intrepid Spirit's expense, but customers will be required pre-pay the return shipping which will be refunded once the item is received and a copy of the official receipt is provided. Once returns are received and accepted, refunds will be processed or in the case of an exchange, a new model (if stock is available) will be shipped to the customer free of charge. We will notify you once this has been completed through email. Intrepid Spirit will refund the value of the items returned and the value of any shipping paid. Free shipping on exchanges is limited to one return and re-shipment of a replacement.
We must be notified by the customer in advance that they are returning items before the return shipment is sent.
2.2 Warranty Returns
Intrepid Spirit will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Items damaged through normal wear and tear, misuse, or accidental damage are not faulty.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Intrepid Spirit to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) a refund to your payment
(b) a voucher for in-store credit
(c) a replacement item sent to you (if stock is available)
Items can be returned to the address listed below.
Attention: VJ Shoes Philippines
Exchange or Return Department
Intrepid Spirit, Inc.
Unit A, 33-D Sto. Niño Road,
Barangay Bakakeng Central, Marcos Highway,
Baguio City, Benguet, Philippines, 2600.
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